Refund Policy
Simple, plain-English refund info for a digital plugin + service. If you’re just skimming: we review refunds fairly, case-by-case, because access is delivered instantly.
Last updated: February 8, 2026
The simple version
PostPress AI helps you generate content and save it as a draft inside WordPress. Because delivery is instant, refunds are handled carefully and reasonably.
This page is informational and not legal advice.
Quick summary
- Refunds are reviewed case-by-case.
- Duplicate purchases and verified billing errors are usually easy approvals.
- If the plugin doesn’t function as described and support can’t fix it, we’ll review for a refund.
- Abuse, fraud, or license-bypass attempts are not refundable.
What may qualify for a refund
- Duplicate purchase: you accidentally bought twice.
- Billing error: you were charged incorrectly due to a technical issue we can verify.
- Not working as described: and our support steps don’t resolve it.
- Reasonable timing: the sooner you reach out, the easier it is to review fairly.
What does not qualify
- “Change of mind” after substantial use of the service.
- Abuse or fraud: including attempts to bypass licensing or misuse the system.
- Outside conflicts: issues caused by heavily customized sites, hosting restrictions, or third-party plugin/theme conflicts outside our control (we’ll still try to help).
- Late requests after a long period of active use.
- Charge disputes without contacting us first (see Chargebacks below).
How to request a refund
Please use the Contact page and include:
- Your name and the email used at checkout
- Order/transaction ID (if you have it)
- The site URL where you activated PostPress AI
- A short description of what happened (screenshots help)
Timing and processing
- We typically reply within a few business days.
- If approved, refunds go back to the original payment method.
- After we issue the refund, your bank/card provider may take additional time to post it.
Chargebacks (please read)
If something went wrong, please contact us first. Chargebacks are expensive and can automatically disable access while the dispute is reviewed. We’d rather fix it with you directly.
Policy changes
We may update this policy from time to time. The “Last updated” date at the top shows the latest version.
Contact
Use the Contact page for refund questions and requests. Or email support@postpressai.com.
